We're here to offer any support and advice you need or answer any questions that you have. Whether you want advice on choosing wheels for your car, wheel and tyre fitting, or you've got a question about one of our products. We'd love to help you.
It often helps if you've got your vehicle's details to hand when calling - ideally the Vehicle Registration Mark (VRM) or the Vehicle Identification Number (VIN).
01865 959 000 - UK Customers (charged at local rates from landlines & mobiles)
+44 1865 959 000 - International Customers
If you've got a really technical query or you'd like an order update, try emailing us first. It's often easier if we've got time to get the information we need, or find out what's happened to your order, before we respond. We always reply to every message we receive.
We always respond to every email that we receive. If for some reason you don't hear back for us, it means we didn't get your message – so please try again or give us a call.
firstname.lastname@example.org - for presales or technical enquiries.
Please check our FAQ for answers first. When emailing please include as much detail about your vehicle and the wheels/products you are interested in as possible. Your vehicle's VIN number is very useful and helps identify compatible products.
email@example.com - to find out the progress of your order
Please remember to include your order ID number.
Due to the large volume of orders we process, we can only reply to order update requests 5 working days after your order is placed. Our product descriptions usually show stock availability, if there is an issue with stock we will always contact you within one working day to let you know.
firstname.lastname@example.org - for trade customers
If you are an alloy wheel reseller or purchase wheels in volume for your business please drop us a line here!
Notes on Spam Filters: AOL Customers often need to add the domain "alloywheelsdirect.com" to their custom sender list in order to receive emails from us and Tiscali users need to whitelist this domain. If you haven’t received a message from us, please check your junk email folders and add our domain to your whitelist before making contact.
Our Postal Addresses
Alloy Wheels Direct Ltd
UK Registered Office: Griffins Court, 24-32 London Road, Newbury, RG14 1JX
German Branch: In Gerichhausen 5, 41844 Wegberg, Germany
Please note that as an internet retailer we do not have any showroom facilities for viewing products at these locations.
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Live Online Chat
Click the red tab at the bottom right of the page - for all pre-sales queries