Faq
If you have been emailed a link to this page, please read the FAQ below which should help with your enquiry.
General Questions
Q: Where is your telephone number?
A: We do not accept telephone enquiries. We can serve our customers more efficiently by operating a swift email response. All relevant information to answer your queries can be included with any supporting documentation within an email.
Q: Are your wheels genuine?
A: We only sell Genuine Original wheels. We have not sold, do not sell, and will not sell replica or copy wheels.
Q: How many wheels in a set?
A: Wheels are sold in sets of four. You may modify the quantities to suit your requirements in the shopping basket.
Q: Can I buy a single wheel or less than a full set?
A: Yes! Identify which wheelset contains the wheels you require, add them to the shopping basket and then modify the quantities within the shopping basket. The same method can be used to change tyre quantities to less than a full set.
The exceptions to this are:
a. Refurbished wheels, which can only be purchased in complete sets
b. Wheesets that are sold under a single part number - please email us if you wish to purchase a single wheel that is shown on the website as being part of a wheelset.
Q: Do your prices include VAT?
A: Once you have selected your country using the listbox at the top of the page, the VAT switch will be set accordingly. You can manually change this if required, eg you have a VAT number issued in an EC member state other than UK or if you are otherwise entitled to VAT free purchasing.
Q: Are the wheels new?
A: Almost all the wheels we have for sale are brand new. We occasionally have refurbished wheels available. These will be shown on the site as "refurbished" in blue text, or "used" in red text. Be assured that all wheels shown as "new" in green text are BRAND NEW.
Q: Do you accept wheels in part exchange?
A: No. We recommend you use eBay to sell your previous set of wheels. To get the best price, we recommend taking the highest quality photos possible and set a realistic "buy-it-now" price rather than an auction. There are many delivery businesses offering transport of wheels to your buyer. These can be found by searching for "parcel delivery" on eBay.
Q: Do you fit wheels to cars?
A: We do not fit wheels to cars. We are a mail order company, although you can arrange to collect from our warehouse by appointment.
Q: What is the sign in front of all the prices?
A: We are UK based and all our prices are in UK currency - GBP or Pounds Sterling. 50% of our sales are to customers outside UK and we welcome business from any country. This site is helpful in calculating how much your purchases would be in your own currency: www.oanda.com
Q: Can I pay in US Dollars or my own currency?
A: We are UK based and all our prices are in UK currency - GBP or Pounds Sterling. The amount payable by card or transfer is in GBP. If paying by card, the amount in GBP will be converted by your card issuer. This site is helpful in calculating how much your purchases would be in your own currency: www.oanda.com
Q: Do you refurbish wheels?
A: Some of our wheels are refurbished but at this time we do not offer a refurbishing service for customer's wheels. Additional details on the refurbishing process are shown here: Wheel Refurbishing
Q: Do you have a shop where I can see the wheels?
A: We are mail order company and our warehouse does not operate as a shop. The details of all our wheels are on the website and include information and photographs to help your buying decision.
Q: Can I collect my order?
A: You are welcome to collect your purchase by appointment. Collecting customers should present photographic ID and the card used to make the original purchase. Costs are incurred in making goods available for collection. The original delivery cost paid is partially refunded less a flat rate fee of £10+VAT.
Q: Are centre caps included with the wheels?
A: This depends on the wheel brand. Please read the details on the wheel page. If there is contradictory information please email us
Q: Are bolts included with the wheels?
A: This depends on the wheel brand:
Alpina - Original factory bolts are compatible
AMG - Mostly compatible with factory specification bolts. If Bolt Pack 4 is offered then it should be purchased with the wheels in order to fit them to your vehicle. Base model SLK with the 21mm bolts will require replacement bolts.
BMW - Original factory bolts are compatible
Brabus - Bolts are included in the adapter kits
Hartge - If orginal bolts are incompatible, replacements are provided in the adapter packs
Mansory - Original bolts are compatible
Mercedes Benz - Mostly compatible with factory specification bolts. If Bolt Pack 4 is offered then it should be purchased with the wheels in order to fit them to your vehicle. Base model SLK with the 21mm bolts will require replacement bolts.
MINI/JCW - Original bolts are compatible
Delivery Questions
Q: Do you ship internationally?
A: We ship everywhere in the World.
Q: How much does shipping cost?
A: Please select your country from the listbox in the top strip on each page. The delivery cost is calculated automatically.
Q: How long does it take to despatch my order?
A: For orders containing wheels, your order will be despatched in the timescales stated at the bottom of the wheel details page. The majority of orders containing only accessories are despatched within 2 working days.
Q: How long does shipping take?
A: UK deliveries are usually delivered the day after despatch. International transit times are here: UPS Transit Time Calculator
Q: Has my shipment been sent?
A: Once your shipment has been sent you will receive notification by email. If your goods have been specially ordered, they will be despatched the day after they arrive with us.
Q: What is my tracking number?
A: Your parcel tracking number and website details will be emailed to you on the day of despatch. The tracking numbers may take up to 24 hours before becoming active.
Aftersales Questions
Q: Where are the accessories I ordered with my wheels?
A: Please unpack all the parcels fully to check for your accessories. Quite often they are wrapped in bulkier packaging for protection - don't throw packaging away until it has been checked.
