Faq
If you have been emailed a link to this page, please read the FAQ below which should help with your enquiry.
General Questions
Q: Where is your telephone number?
A: To enable us to serve our customers more efficiently we operate a very swift email response service. All relevant information to answer your queries can be included with any supporting documentation within an email.
Q: Are your wheels genuine?
A: We only sell Genuine Original wheels. We have not sold, do not sell, and will not sell replica or copy wheels.
Q: How many wheels in a set?
A: Wheels are sold in sets of four. You may modify the quantities to suit your requirements in the shopping basket.
Q: Can I buy a single wheel or less than a full set?
A: Yes! Identify which wheelset contains the wheels you require, add them to the shopping basket and then modify the quantities within the shopping basket. The same method can be used to change tyre quantities to less than a full set.
Q: Do your prices include VAT?
A: All prices include 17.5% UK VAT. For customers outside the EC (European Community), you can divide all prices by 1.175 to obtain the price you pay.
EC based businesses with EC VAT numbers can also purchase at zero VAT rate after their VAT number has been validated.
Q: What condition are the wheels in?
A: Images of USED wheels on this site are of the ACTUAL wheels we have for sale. Great efforts have been taken to clean each wheel and show any imperfections in close-up detail to give you the information you need to purchase. From the product page, "click for larger images" and scroll through each image by clicking NEXT.
Q: Do you accept wheels in part exchange?
A: No. We recommend you use eBay to sell your previous set of wheels. To get the best price, we recommend taking the highest quality photos possible and set a realistic "buy-it-now" price rather than an auction. There are many delivery businesses offering transport of wheels to your buyer. These can be found by searching for "parcel delivery" on eBay.
Q: Do you fit wheels to cars?
A: We do not fit wheels to cars. We are a mail order company, although you can arrange to collect from our warehouse by appointment.
Q: What is the sign in front of all the prices?
A: We are UK based and all our prices are in UK currency - GBP or Pounds Sterling. 50% of our sales are to customers outside UK and we welcome business from any country. This site is helpful in calculating how much your purchases would be in your own currency: www.oanda.com
Q: Can I pay in US Dollars or my own currency?
A: We are UK based and all our prices are in UK currency - GBP or Pounds Sterling. The amount payable by card or transfer is in GBP. If paying by card, the amount in GBP will be converted by your card issuer. This site is helpful in calculating how much your purchases would be in your own currency: www.oanda.com
Q: Do you refurbish wheels?
A: Some of our wheels are refurbished but at this time we do not offer a refurbishing service for customer's wheels. Additional details on the refurbishing process are shown here: Wheel Refurbishing
Q: Do you have a shop where I can see the wheels?
A: We are mail order company and our warehouse does not operate as a shop. The details of all our wheels are on the website and include information and photographs to help your buying decision.
Q: Can I collect my order?
A: You are welcome to collect your purchase by appointment. Collecting customers should present photographic ID and the card used to make the original purchase. Costs are incurred in making goods available for collection. The original delivery cost paid is partially refunded less a flat rate fee of £10+VAT.
Q: Are bolts or centre caps included with the wheels?
A: This depends on the wheel brand:
Alpina - unless specified, Alpina wheels do not include caps. Alpina caps have significant cost so please budget for new caps if they are required. Original bolts are compatible
Mercedes Benz - do not include caps/bolts. Most are compatible with original bolts and caps
AMG - do not include caps/bolts. Most are compatible with original bolts and caps
Hartge - include centre caps. If orginal bolts are incompatible, replacements are provided
Mansory - include centre caps. Original bolts are compatible
Delivery Questions
Q: Do you ship internationally?
A: We ship everywhere in the World.
Q: How much does shipping cost?
A: Please select your country from the listbox in the top strip on each page. The delivery cost is calculated automatically.
Q: How long does shipping take?
A: UK deliveries are usually delivered the day after despatch. International transit times are here: DHL International Express Delivery times
Q: Has my shipment been sent?
A: Once your shipment has been sent you will receive notification by email. If your goods have been specially ordered, they will be despatched the day after they arrive with us.
Q: What is my tracking number?
A: Your parcel tracking number and website details will be emailed to you on the day of despatch. The tracking numbers may take up to 24 hours before becoming active.
Aftersales Questions
Q: Where are the accessories I ordered with my wheels?
A: Please unpack all the parcels fully to check for your accessories. Quite often they are wrapped in bulkier packaging for protection - don't throw packaging away until it has been checked.
