Delivery Info

• When will my order be despatched?

  Almost everything we sell is ordered from the manufacturer specifically for your order rather than held on a shelf. That is how we are able to offer the full factory range rather than a limited stock list.

  Your order is despatched once all the items have reached our warehouse — usually within a few days to a week, depending on the manufacturer. Availability statements such as “Usually available in 3–5 working days” reflect typical lead times for items to arrive with us. Once they do, we normally despatch the next working day. Accessories held in stock ship sooner.

  Please use the delivery tool above for detailed transit times to your area.

• International orders - Where do you deliver?

  We ship worldwide via UPS™, from our warehouse in Germany.

  Select your country using the dropdown at the top of the page to see prices, delivery costs and transit times for your destination. If your country does not appear there, we are unfortunately unable to ship to it — along with any destination UPS does not serve. Please get in touch if you are unsure.

  Customers outside the UK and EU may be liable for import duty or customs fees on arrival. Please see our FAQ page for details, including how import fees work for orders to the USA.

• Delivery Cost

  The cost of the delivery depends on the size and weight of your order and the delivery destination.
  Delivery charges are calculated automatically and displayed in your shopping basket once a delivery country has been selected.

• How to Track Your Order

  Once your order has been despatched from our warehouse, you’ll automatically receive a despatch notification by email, including a UPS™ tracking number. You’ll then be able to track your delivery from our door to yours.
  You can find the status of your UPS shipment by entering the tracking code here: http://www.ups.com/tracking/tracking.html

  Please note that a tracking number can take up to 24 hours to become active. A number that shows nothing on the first day is normal and does not mean anything is wrong.

• How can I find out when I'm going to receive my order?

  Once you have received your despatch notification by email, enter your tracking number into the UPS Tracking tool to see what day your package is due to arrive.
  UPS™ typically deliver between 9:00 a.m. and 7:00 p.m.

  The delivery date shown by the carrier is an estimate rather than a commitment. If you are booking a fitter or taking time off, we recommend waiting until the tracking status changes to out for delivery before making arrangements.

• What happens if I'm out when you deliver?

  If you miss your delivery, UPS will leave a delivery card telling you what to do next. You can then rearrange delivery or collect from your nearest UPS™ location.
  UPS™ will make three attempts to deliver your package on three separate business days. If you are unavailable to sign for your package on any of those days, your order may be returned to us. Because of the high value of the items we sell, all deliveries must be signed for.

• Can you deliver to a garage or my work address?

  Yes to both. You can also use our Mobile fitting service and have your wheels fitted at home or at work instead.

  If you are having your order delivered to a garage, we suggest you are there to open the package. We photograph every wheel and tyre in its box before despatch, so a transit-damage claim is straightforward — but we cannot accept liability for wheels or tyres damaged by your garage.

Have another question? check out our FAQ page, for answers to the most commonly asked questions.