We strive to deliver exceptional customer service and to be a generally great company to deal with. With this is mind, you will find answers to some of our most Frequently Asked Questions (FAQs) below.
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What is your telephone number?
If you've got a technical question or you'd like an update on order please try emailing us first.
If you prefer to talk, simply call us on +44 (0)1865 959 000
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Are wheels genuine / original?
We only sell genuine factory original wheels
For brands like Audi, Mercedes-Benz, Porsche and BMW this means wheels are factory original parts from the vehicle manufacturer.
We do not sell replica or copy wheels -
Are the wheels and accessories on your website factory parts?
We only sell genuine factory original parts.
For brands like Mercedes-Benz, Porsche and BMW this means wheels and accessories are factory original parts from the vehicle manufacturer.
We do not sell replica or copy wheels and accessories -
How many wheels are there in a set?
A complete set consists of two front wheels and two rear wheels.
To customise your order select the quantities that you require on the corresponding product page or adjust the quantities in your shopping basket. -
Can I buy a single wheel or less than a full set?
Yes ! simply select the quantity that you require on the corresponding product page or adjust the quantities in your shopping basket.
The only exception to this is:
1. Specific wheel sets that are specially discounted and sold with tyres, under a single part number - please email us if you wish to purchase a single wheel that is shown on the website as part of a complete wheel set. -
How accurate are the availability times shown on the website?
The availability times displayed on our website (such as “Usually available in 3–5 working days”) are based on typical lead times from our suppliers to our warehouse in Germany. We operate a Just-In-Time inventory system, which means most items are sourced to order rather than held in stock. This allows us to offer a much wider range of wheels and tyres than would otherwise be possible.
Actual delivery times can vary slightly depending on the manufacturer and product, but we work closely with our suppliers to ensure prompt and efficient fulfilment. Once items arrive at our warehouse, we typically dispatch them the next working day. If you have a specific deadline or need advice on lead times, our team will be happy to assist.
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Are all wheels new?
Yes, the wheels we sell are brand new.
We do not sell refurbished, remanufactured, or used wheels. -
Do you refurbish wheels?
No, we do not sell refurbished wheels or offer a refurbishing service.
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I couldn't find a wheel or accessory on your website, do you sell it?
We have access to factory parts for all of the key brands that we sell, including Audi, BMW, Mercedes, Mini, Porsche and Smart.
Let us know what you're looking for, and we'll do our best to source it.
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Are centre caps included with the wheels?
This depends on the wheel brand. Please read the details on the wheel's product page. If there is contradictory information please email us. We do sell centre caps separately for Audi, BMW, Brabus, Mercedes, Mini, Porsche and Smart Cars.
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Are bolts included with the wheels?
This depends on the wheel brand:
Alpina- Original factory bolts are compatible
AMG - Mostly compatible with factory specification bolts. If Bolt Pack 4 is offered then it should be purchased with the wheels in order to fit them to your vehicle. Base model SLK with the 21mm bolts will require replacement bolts.
BMW - Original factory bolts are compatible
Brabus - Bolts are included in the adapter kits
Hartge - If original bolts are incompatible, replacements are provided in the adapter packs
Mansory - Original bolts are compatible
Mercedes Benz - Mostly compatible with factory specification bolts. If Bolt Pack 4 is offered then it should be purchased with the wheels in order to fit them to your vehicle. Base model SLK with the 21mm bolts will require replacement bolts.
MINI/JCW - Original bolts are compatible
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If I buy wheels and tyres together, do tyres come pre-mounted?
Yes, if you buy compatible wheels and tyres together, tyres will come pre-mounted on wheels. This includes inflating and balancing. Your order will arrive ready to fit to your vehicle.
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Do you offer mobile or service center fitting?
We now offer wheel and tyre fitting via our Mobile fitting service. You can select this option during checkout and arrange for any wheels and tyres you order to be fitted either at your place of work or at home.
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What payment methods do you accept?
We accept PayPal, Visa, MasterCard, Mestro, American Express, JCB, Sofort, EPS, GiroPay and iDeal. We also offer finance for UK customers and accept bank transfer from European customers.
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Do your prices include VAT?
Our website automatically detects your location and either includes or excludes VAT accordingly.
- If you are in the UK or European Union, prices displayed will include VAT by default.
- If you are outside the European Union, prices displayed should not include VAT.
You can manually check and select your country by using the dropdown box that can be found at the top of every page.
If you are VAT registered company or have a VAT number issued in an EC member state other than the UK, you can manually switch pricing to exclude VAT using the switch adjacent to the dropdown menu. You will be required to enter a valid VAT number at checkout. -
What currencies do you accept?
We currently accept payment in many currencies, set according to the country you view our site from.
Alternatively, you can use a currency converter to calculate costs: www.oanda.com -
Do you accept wheels in part exchange?
No. We recommend you use eBay to sell your previous set of wheels.
To get the best price, we recommend taking the highest quality photos possible and set a realistic "buy-it-now" price rather than an auction. There are many delivery businesses offering transport of wheels to your buyer. These can be found by searching for "parcel delivery" on eBay.
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When will my order be shipped?
All orders are processed and despatched from our logistics centre in Germany, which operates a Just-In-Time inventory system.
Most items are not held in physical stock but are sourced from our suppliers after you place your order. Availability statements such as “Usually available in 3–5 working days” reflect typical lead times for items to arrive at our warehouse from the manufacturer.
Once received, your order will usually be despatched the next working day.
Our Just-In-Time logistics allow us to offer a much broader range of alloy wheels with minimal delay.
Please see our delivery info page for detailed shipping times to your area.
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Where's my order?
We try to process all orders as quickly as possible. Once your order has been despatched you will receive notification by email, including a tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
Please note that despatch and delivery times are estimates only and are not a guarantee. While we will make every effort to ensure that your order is delivered as quickly as possible, we cannot be held responsible for any delays caused by unforeseen circumstances or by the carrier. If you have any concerns or questions about the expected delivery of your order, please contact us.
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Do you ship internationally?
Yes, we ship Worldwide via UPS. Please see our delivery page for more information.
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Which couriers do you use?
We use UPS for both domestic and international deliveries. In some instances we may also use FedEx
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Can you deliver to my work address?
Yes, we can arrange delivery to your work address.
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Can I collect my order?
Yes, you collect and return your from our facility in Salisbury. Please call to make an appointment.
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Can you deliver to a garage?
Yes, we can arrange delivery to a garage or you can use our Mobile fitting service.
When arranging delivery to a garage, we suggest you are there to open the package. We cannot accept liability for wheels/tyres damaged by your garage. All wheels and tyres are photographed in their boxes before despatch. -
How much does shipping cost?
Delivery cost is calculated automatically and displayed in your shopping basket. Please ensure you select your country using the dropdown menu at the top each page.
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How long does shipping take?
UK deliveries are usually delivered 3-7 days after they leave the warehouse. Please view our international transit times here.
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What is my tracking number?
Your parcel tracking number and website details will be emailed to you on the day of despatch. The tracking numbers may take up to 24 hours before becoming active.
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Can you declare a low shipment value?
We are obliged to make accurate and complete customs declarations using the actual value of the products purchased. You can calculate the duty or tax that you may be liable for by using a Duty Calculator.
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Will I have to Pay Import Duty or Customs Fees?
UK and EU Customers - No you do not have to pay any import duty or customs fees.
Other Countries - In some cases, international orders may be subject to additional costs on arrival. These can vary depending on the destination country’s regulations and are outside our control. Customers are responsible for ensuring they understand any local requirements that may apply. We suggest using a Duty Calculator to determine whether you will have to pay any custom fees or duty. Any fees will be payable to UPS upon delivery.
Please note: International customers are responsible for any import-related costs in their country. We encourage customers to check local requirements before placing an order.
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Where are the accessories I ordered with my wheels?
Please unpack all the parcels fully to check for your accessories. Quite often they are wrapped in bulkier packaging for protection - don't throw packaging away until it has been checked
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What is your return and exchange policy?
Please see our terms and conditions of business for more details.
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Do you sell to trade customers?
Yes, we sell to trade customers around the world. Selling OE wheels, tyres and associated parts for German car manufacturers at lower lead times than traditional channels.
We provide fast and cost effective shipping options via UPS, including; airfreight and ocean freight pallets and container loads. Please email us for details. -
My company is VAT Registered, Do I have to Pay VAT?
No, you don't have to Pay VAT if you have a valid VAT number within the EU. Simply use the VAT switch located at the top left of the page to remove VAT charge.