FAQ

If you've got a technical question or you'd like an update on order please try emailing us first.

If you prefer to talk, simply call us on +44 (0)1865 959 000

We only sell genuine factory original wheels

For brands like Audi, Mercedes-Benz, Porsche and BMW this means wheels are factory original parts from the vehicle manufacturer.

We do not sell replica or copy wheels

We only sell genuine factory original parts.

For brands like Mercedes-Benz, Porsche and BMW this means wheels and accessories are factory original parts from the vehicle manufacturer.

We do not sell replica or copy wheels and accessories

A complete set consists of two front wheels and two rear wheels.

To customise your order select the quantities that you require on the corresponding product page or adjust the quantities in your shopping basket.

Yes, for genuine factory-original wheels – Audi, BMW, Jaguar, Mercedes-Benz, MINI, Porsche and Smart, including AMG, Alpina, JCW and Brabus. Simply select the quantity that you require on the corresponding product page or adjust the quantities in your shopping basket.

Aftermarket wheels are supplied as pairs or complete sets. Finishes and production batches vary across aftermarket ranges, so a single wheel ordered later rarely matches the three already on your car well enough to be worth it.

Two further points:

1. Specific wheel sets that are specially discounted and sold with tyres, under a single part number, cannot be split – please email us if you wish to purchase a single wheel that is shown on the website as part of a complete wheel set.

2. Damaged a single aftermarket wheel? Send us your registration and a photograph – sometimes a pair on one axle is the sensible answer, and we will tell you honestly.

The availability times displayed on our website (such as “Usually available in 3–5 working days”) are based on typical lead times from our suppliers to our warehouse in Germany. We operate a Just-In-Time inventory system, which means most items are sourced to order rather than held in stock. This allows us to offer a much wider range of wheels and tyres than would otherwise be possible.

Actual delivery times can vary slightly depending on the manufacturer and product, but we work closely with our suppliers to ensure prompt and efficient fulfilment. Once items arrive at our warehouse, we typically dispatch them the next working day. If you have a specific deadline or need advice on lead times, our team will be happy to assist.

Yes, the wheels we sell are brand new.

We do not sell refurbished, remanufactured, or used wheels.

No, we do not sell refurbished wheels or offer a refurbishing service.

We have access to factory parts for all of the key brands that we sell, including Audi, BMW, Jaguar, Mercedes, Mini, Porsche and Smart.

Let us know what you're looking for, and we'll do our best to source it.

This depends on the wheel brand. Please read the details on the wheel's product page. If there is contradictory information please email us. Where centre caps are not included, you can add them to your wheel order as an accessory when you configure your wheels. We do not sell centre caps on their own.

This depends on the wheel brand:

Alpina - Original factory bolts are compatible
AMG - Mostly compatible with factory specification bolts. If a bolt pack is offered with the wheels, it should be purchased with them in order to fit them to your vehicle. Base model SLK with the 21mm bolts will require replacement bolts.
BMW - Original factory bolts are compatible
Brabus - Bolts are included in the adapter kits
Hartge - If original bolts are incompatible, replacements are provided in the adapter packs
Mansory - Original bolts are compatible
Mercedes Benz - Mostly compatible with factory specification bolts. If a bolt pack is offered with the wheels, it should be purchased with them in order to fit them to your vehicle. Base model SLK with the 21mm bolts will require replacement bolts.
MINI/JCW - Original bolts are compatible

TPMS sensors are an optional addition rather than being included as standard. You can add them to your order alongside your wheels and tyres.

Whether your car needs them depends on the system it uses. Cars with direct TPMS have a sensor inside each wheel, so a new set of wheels needs sensors. Cars with indirect TPMS work from the ABS wheel-speed sensors instead and have nothing inside the wheel, so no sensors are needed. If you're not sure, ask us and we'll check for your vehicle.

Our sensors are made in Germany by Huf, an original-equipment supplier to Bentley, Rolls-Royce, Porsche, BMW and Mercedes-Benz. They are plug-and-play, so no dealer visit is needed to programme them, and they have a 10-year-plus battery life. If ordered with tyres we install them before despatch, so your wheels arrive balanced and ready to bolt on.

Yes, if you buy compatible wheels and tyres together, tyres will come pre-mounted on wheels. This includes inflating and balancing. Your order will arrive ready to fit to your vehicle.

There is no labour charge for this — you pay only for the parts. Tyres are mounted on a touchless machine so the rim face is never contacted during fitting, and we use plastic-coated Hofmann PowerWeight balance weights, which don't corrode or leave adhesive residue when removed.

We now offer wheel and tyre fitting via our Mobile fitting service, available UK-wide. You can select this option during checkout and arrange for any wheels and tyres you order to be fitted either at your place of work or at home.

How the booking works: your wheels are delivered to you first. Once you've checked them, let us know — and please confirm at the same time that you have your locking wheel bolt key and that it works, and that the car will be parked on firm, level ground. Gravel or a sloping drive isn't suitable, as the jack can't be used safely. We then request the booking and your local depot will call you directly to arrange a time.

We accept Visa, Visa Debit, MasterCard, Maestro, American Express and JCB, as well as Apple Pay and Google Pay. We also offer finance for UK customers and accept bank transfer from European customers.

Your card is authorised when you place your order, and charged once we have confirmed the order and secured your wheels — which is before despatch rather than on the day your order ships.

If you see a pending amount on your statement, that is the authorisation rather than a charge. If an order is cancelled before we take payment, the pending amount disappears from your statement by itself — there is no refund to wait for, because nothing was taken.

Our website automatically detects your location and either includes or excludes VAT accordingly.

- If you are in the UK or European Union, prices displayed will include VAT by default.
- If you are outside the European Union, prices displayed should not include VAT.

You can manually check and select your country by using the dropdown box that can be found at the top of every page.

If you are VAT registered company or have a VAT number issued in an EC member state other than the UK, you can manually switch pricing to exclude VAT using the switch adjacent to the dropdown menu. You will be required to enter a valid VAT number at checkout.

We currently accept payment in many currencies, set according to the country you view our site from. 

Alternatively, you can use a currency converter to calculate costs: www.oanda.com

No. We recommend you use eBay to sell your previous set of wheels.

To get the best price, we recommend taking the highest quality photos possible and set a realistic "buy-it-now" price rather than an auction. There are many delivery businesses offering transport of wheels to your buyer. These can be found by searching for "parcel delivery" on eBay.

All orders are processed and despatched from our logistics centre in Germany, which operates a Just-In-Time inventory system.

Most items are not held in physical stock but are sourced from our suppliers after you place your order. Availability statements such as “Usually available in 3–5 working days” reflect typical lead times for items to arrive at our warehouse from the manufacturer.

Once received, your order will usually be despatched the next working day.

Our Just-In-Time logistics allow us to offer a much broader range of alloy wheels with minimal delay. 

 Please see our delivery info page for detailed shipping times to your area.

We try to process all orders as quickly as possible. Once your order has been despatched you will receive notification by email, including a tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

Please note that despatch and delivery times are estimates only and are not a guarantee. While we will make every effort to ensure that your order is delivered as quickly as possible, we cannot be held responsible for any delays caused by unforeseen circumstances or by the carrier. If you have any concerns or questions about the expected delivery of your order, please contact us.

Yes, we ship worldwide via UPS from our warehouse in Germany. Please see our delivery page for more information.

There are a small number of countries we cannot currently deliver to — along with any destination UPS does not serve. If your country doesn't appear in the dropdown at the top of the page, we're unfortunately unable to ship there. Please get in touch if you're unsure.

We use UPS for both domestic and international deliveries. In some instances we may also use FedEx

Yes, we can arrange delivery to your work address.

Yes, you can collect and return orders at our facility in Salisbury. Please call us to make an appointment.

Yes, we can arrange delivery to a garage or you can use our Mobile fitting service.

When arranging delivery to a garage, we suggest you are there to open the package. We cannot accept liability for wheels/tyres damaged by your garage. All wheels and tyres are photographed in their boxes before despatch.

Delivery cost is calculated automatically and displayed in your shopping basket. Please ensure you select your country using the dropdown menu at the top each page.

UK deliveries are usually delivered 3-7 days after they leave the warehouse. Please view our international transit times here.

Your parcel tracking number and website details will be emailed to you on the day of despatch. The tracking numbers may take up to 24 hours before becoming active.

We are obliged to make accurate and complete customs declarations using the actual value of the products purchased. You can calculate the duty or tax that you may be liable for by using a Duty Calculator.

UK and EU Customers - No you do not have to pay any import duty or customs fees. Alloy Wheels Direct UK Ltd acts as importer of record, so duty and import VAT are settled by us before your order reaches you. If a carrier ever bills you for a UK delivery, that is an error — please don't pay it, just send it to us and we'll have it reversed.

Other Countries - In some cases, international orders may be subject to additional costs on arrival. These can vary depending on the destination country’s regulations and are outside our control. Customers are responsible for ensuring they understand any local requirements that may apply. We suggest using a Duty Calculator to determine whether you will have to pay any custom fees or duty. Any fees will be payable to UPS upon delivery.

Please note: International customers are responsible for any import-related costs in their country. We encourage customers to check local requirements before placing an order.

Import fees apply to US orders, and they are not collected at checkout.

Your order ships from our German warehouse with UPS. When it enters the United States, UPS pays the import fees to US Customs on your behalf and then bills you for them, along with their own handling charges. A few days before delivery, UPS will email you a link to pay by card.

Because a wheel set travels as several parcels, UPS raises its handling charge per parcel — so you may see more than one charge. The duty itself is assessed on the goods, not per box. You paid no sales tax at checkout, which offsets part of this.

Orders over $2,500 need an ID number before customs will release them. Private individuals must supply a Social Security Number (SSN); businesses must supply an Employer Identification Number (EIN). UPS will contact you directly by email once your parcel is in transit to collect this securely. This is not optional — without it, US Customs cannot release your shipment and it may be returned to us.

If you'd like an estimate of the total before ordering, get in touch and we'll talk you through it.

Please unpack all the parcels fully to check for your accessories. Quite often they are wrapped in bulkier packaging for protection - don't throw packaging away until it has been checked

Please see our terms and conditions of business for more details.

Please email us as soon as you notice, and keep all the packaging — the carrier may want to collect and inspect it, and discarding it can end the claim.

Send everything in one email (our size limit is 150MB) and include the part number of the damaged item and when you first noticed the damage, along with photographs of: the carrier's barcode shipping label; the item repacked with everything in its original position, photographed as though the box has just been opened; the damage itself, in sharp focus — it is usually at the edge of the wheel; the corresponding damage to the packaging; and the outside of the box.

Photograph in a well-lit place and avoid using flash. If parcels arrive visibly damaged, please sign for them as “not inspected”.

Yes, we sell to trade customers around the world. Selling OE wheels, tyres and associated parts for German car manufacturers at lower lead times than traditional channels.

We provide fast and cost effective shipping options via UPS, including; airfreight and ocean freight pallets and container loads. Please email us for details.

No, you don't have to Pay VAT if you have a valid VAT number within the EU. Simply use the VAT switch located at the top left of the page to remove VAT charge.