Frequently Asked Questions

We strive to deliver exceptional customer service and to be a generally great company to deal with. With this is mind, you will find answers to some of our most Frequently Asked Questions (FAQs) below.

General Questions

If you've got a technical question or you'd like an update on order please try emailing us first. 

We receive a huge volume of telephone inquiries and we often find we are able to respond more effectively to emails, which are logged, and give us time to go away and get the technical data or find out what has happened to your order first.

If you still need to talk just call us on +44 (0)1865 959 000

We only sell genuine factory original wheels

For brands like Audi, Mercedes-Benz, Porsche and BMW this means wheels are factory original parts from the vehicle manufacturer.

We do not sell replica or copy wheels

We only sell genuine factory original parts.

For brands like Mercedes-Benz, Porsche and BMW this means wheels and accessories are factory original parts from the vehicle manufacturer.

We do not sell replica or copy wheels and accessories

A complete set consists of two front wheels and two rear wheels.

To customise your order select the quantities that you require on the corresponding product page or adjust the quantities in your shopping basket.

Yes ! simply select the quantity that you require on the corresponding product page or adjust the quantities in your shopping basket.

The only exception to this is:

1. Specific wheel sets that are specially discounted and sold with tyres, under a single part number - please email us if you wish to purchase a single wheel that is shown on the website as part of a complete wheel set.

Yes the wheels we sell are brand new.

We do not sell refurbished or remanufactured or used wheels.

No, we do not sell refurbished wheels or offer a refurbishing service.

We have access to factory parts for all of the key brands that we sell, including Audi, BMW, Mercedes, Mini, Porsche and Smart.

Let us know what you're looking for, and we'll do our best to source it.

What's included?

This depends on the wheel brand. Please read the details on the wheel's product page. If there is contradictory information please email us. We do sell centre caps separately for Audi, BMW, Brabus, Mercedes, Mini, Porsche and Smart Cars.

This depends on the wheel brand:

Alpina- Original factory bolts are compatible
AMG - Mostly compatible with factory specification bolts. If Bolt Pack 4 is offered then it should be purchased with the wheels in order to fit them to your vehicle. Base model SLK with the 21mm bolts will require replacement bolts.
BMW - Original factory bolts are compatible
Brabus - Bolts are included in the adapter kits
Hartge - If original bolts are incompatible, replacements are provided in the adapter packs
Mansory - Original bolts are compatible
Mercedes Benz - Mostly compatible with factory specification bolts. If Bolt Pack 4 is offered then it should be purchased with the wheels in order to fit them to your vehicle. Base model SLK with the 21mm bolts will require replacement bolts.
MINI/JCW - Original bolts are compatible

Fitting and Mounting

Yes, if you buy compatible wheels and tyres together, tyres will come pre-mounted on wheels. This includes inflating and balancing. Your order will arrive ready to fit to your vehicle.

We now offer wheel and tyre fitting via our Mobile fitting service. You can select this option during checkout and arrange for any wheels and tyres you order to be fitted either at your place of work or at home.

Pricing & Payment

We accept PayPal, Visa, MasterCard, Mestro, American Express, JCB, Sofort, EPS, GiroPay and iDeal. We also offer finance for UK customers and accept bank transfer from European customers.

Our website automatically detects your location and either includes or excludes VAT accordingly.

- If you are in the UK or European Union, prices displayed will include VAT by default.
- If you are outside the European Union, prices displayed should not include VAT.

You can manually check and select your country by using the dropdown box that can be found at the top of every page.

If you are VAT registered company or have a VAT number issued in an EC member state other than the UK, you can manually switch pricing to exclude VAT using the switch adjacent to the dropdown menu. You will be required to enter a valid VAT number at checkout.

We currently accept payment in many currencies, set according to the country you view our site from. 

Alternatively, you can use a currency converter to calculate costs:

No. We recommend you use eBay to sell your previous set of wheels.

To get the best price, we recommend taking the highest quality photos possible and set a realistic "buy-it-now" price rather than an auction. There are many delivery businesses offering transport of wheels to your buyer. These can be found by searching for "parcel delivery" on eBay.

Ordering & Delivery

All orders are processed and despatched from our warehouse in Germany, which holds items in stock and despatches items from our Just-In-Time Inventory.

In-stock items will normally be despatched on the same day your order is placed, providing it is before 12pm GMT Mon-Fri.

Items pulled from our Just-In-Time Inventory usually arrive at our warehouse, ready for despatch to you in 3-5 days, subject to the manufacturer and availability. Special Order items will be despatched the day after they arrive in our warehouse.

Our Just-In-Time Logistics allow us to quickly and efficiently deliver an even larger range of alloy wheels to you. Please see our delivery info page for detailed shipping times to your area.

We try to process all orders as quickly as possible. Once your order has been despatched you will receive notification by email, including a tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

Please note that despatch and delivery times are estimates only and are not a guarantee. While we will make every effort to ensure that your order is delivered as quickly as possible, we cannot be held responsible for any delays caused by unforeseen circumstances or by the carrier. If you have any concerns or questions about the expected delivery of your order, please contact us.

Yes, we ship Worldwide via UPS. Please see our delivery page for more information.

We use UPS for both domestic and international deliveries. In some instances we may also use FedEx

Yes, we can arrange delivery to your work address.

Yes, we can arrange delivery to a garage or you can use our Mobile fitting service.

When arranging delivery to a garage, we suggest you are there to open the package. We cannot accept liability for wheels/tyres damaged by your garage. All wheels and tyres are photographed in their boxes before despatch.

Delivery cost is calculated automatically and displayed in your shopping basket. Please ensure you select your country using the dropdown menu at the top each page.

UK deliveries are usually delivered 3-7 days after they leave the warehouse. Please view our international transit times here.

Your parcel tracking number and website details will be emailed to you on the day of despatch. The tracking numbers may take up to 24 hours before becoming active.

Customs Fees and Import Duty

We are obliged to make accurate and complete customs declarations using the actual value of the products purchased. You can calculate the duty or tax that you may be liable for by using this Duty Calculator.

UK and EU Customers - No you do not have to pay any import duty or customs fees.

US Customers - Orders below $800 (ex shipping) have no duty payable. For orders over $800 US Customs will charge 2.5% import duty in some instances. This will be payable to UPS upon delivery.

Other Countries - Please use this Duty Calculator to determine whether you will have to pay any custom fees or duty. Any fees will be payable to UPS upon delivery.

Aftersales Questions

Please unpack all the parcels fully to check for your accessories. Quite often they are wrapped in bulkier packaging for protection - don't throw packaging away until it has been checked

Please see our terms and conditions of business for more details.

Trade Sales

Yes, we sell to trade customers around the world. Selling OE wheels, tyres and associated parts for German car manufacturers at lower lead times than traditional channels.

We provide fast and cost effective shipping options via UPS, including; airfreight and ocean freight pallets and container loads. Please email us for details.

No, you don't have to Pay VAT if you have a valid VAT number within the EU. Simply use the VAT switch located at the top left of the page to remove VAT charge.

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